LightCraft Support Page

Host this content at https://lightcraft.tools/support before store submission.

Contact

Email: support@lightcraft.tools

Response target: within 2 business days.

What LightCraft Helps With

LightCraft helps electricians, designers, and homeowners estimate recessed lighting layouts, NEC load calculations, voltage drop, fixture choices, and project-room PDFs. It is a planning and documentation tool, not a replacement for local code review, permitting, or licensed electrical judgment.

Common Questions

I bought LightCraft Pro but the app still shows the free version.

Open LightCraft, go to Settings, then tap Restore Purchases. Make sure you are signed into the same Apple ID or Google account that purchased the subscription.

Can I use LightCraft without an account?

Yes. The homeowner planning workflow works without sign-in. Pro features and cloud sync may require store purchase or future account features.

Does LightCraft store my project data?

Project data is stored on your device by default. If cloud sync is enabled in a future build, synced project records will be used only to provide app functionality.

Are the calculations guaranteed for permit approval?

No. LightCraft provides planning calculations and documentation support. Always confirm final work against the adopted local electrical code, utility requirements, and the authority having jurisdiction.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google:

• iPhone or iPad: Settings -> Apple Account -> Subscriptions -> LightCraft
• Android: Play Store -> Payments & subscriptions -> Subscriptions -> LightCraft

How do I report a calculation issue?

Email support@lightcraft.tools with:

• Device model and operating system
• LightCraft app version
• Room dimensions and ceiling height
• Fixture type, wattage, and layout settings
• A screenshot or exported PDF if possible

Support Canned Responses

Purchase Restore

Thanks for reaching out. Please open LightCraft, go to Settings, and tap Restore Purchases. If it still does not unlock, confirm that you are using the same Apple ID or Google account that purchased LightCraft Pro, then send us a screenshot of the subscription status screen.

Calculation Review

Thanks for the details. LightCraft is designed as a planning tool, and local code adoption can vary by jurisdiction. We will review the inputs you sent and compare them against the current app calculation path. Please also verify the result with the local authority having jurisdiction before using it for permit or installation decisions.

Account Or Data Request

Thanks for contacting LightCraft support. To help with your request, please send the email address associated with the app account, if any, and describe the data you want exported or deleted. Do not send passwords or payment card details.